Returns & Exchanges
We Are Mindful will happily accommodate the following return options:
- requests for exchanges or returns must be initiated via email within 7 days from the date of delivery
- items need to be returned back to store within 30 days of the order placement
- items need to be unworn, unwashed, unaltered with tags still attached and in the original packaging
Please read the below carefully before placing your order to ensure you are informed when shopping with us.
IN-STORE
We Are Mindful only offers exchanges or credit notes on goods due to change of mind.
Upon purchase, you have had the opportunity to view or try on the good in person to inspect condition, size, colour etc. We are a small business in an ever changing and challenging trade environment, and allowing refunds can impact our day to day business.
We are consistently replenishing and receiving new stock, we hope that you will be able to find a suitable alternative that you love.
Credit notes have no expiry and can be redeemed across multiple purchases and locations.
Sale and permanently discounted items are purchases that are final (except if faulty).
ONLINE / PICK-UP IN STORE
We Are Mindful does offer exchanges, credit notes or refunds on goods due to change of mind. However, we encourage exchanges or credit notes where possible.
Sale and permanently discounted items are purchases that are final (except if faulty).
CONDITIONS
For Australian returns, all products will need to be returned within 30 days from the date of purchase. For International returns, all claims must be lodged within 21 days from date of shipping.
The item/s must be in original condition (not have been worn, washed or altered), with all tags remaining in place.
Due to hygiene reasons jewellery may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note.
Refunds will be issued excluding the original shipping cost and the same payment method as the initial purchase (cash, credit card, Paypal, Afterpay).
HOW DO I ORGANISE A RETURN?
1. Email hello@wearemindfulstore.com with details of your return and for confirmation that your order is eligible.
2. Post to:
KATHRYN BATTY
WE ARE MINDFUL
95 CRONULLA STREET
CRONULLA NSW 2230
Note: We Are Mindful is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
3. The shipping costs incurred for returning item/s to We Are Mindful for an exchange or refund will be at the customer's cost.
4. Once the item has been returned back to the store and accessed by a staff member, you will either be refunded or receive a credit note. If an exchange, the new replacement item will be shipped out promptly.
DAMAGED OR FAULTY ITEMS
For minor faults please email hello@wearemindfulstore.com with imagery and all details or visit us in store within 24 hours of receiving your order or purchasing in-store.
For major faults such as manufacturing issues, please contact us within 30 days of purchase.
You will need to return items with all tags in place. You will be compensated for postage in all faulty online return circumstances.
We liaise with the manufacturer to assess the fault upon return of the garment and they reserve the right to repair, replace or exchange. We are not responsible for any faults with manufacturing. In certain circumstances refunds will be accommodated e.g the item no longer in stock.