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Returns & Exchanges

We're committed to ensuring that you're thrilled with your online purchase from us!

If you decide to change your mind for any reason, you can return your item to us within 7 days of delivery. We provide exchange and store credit options only, with certain conditions applying:

RETURN PERIOD
You have 7 days from the date of delivery to return your item for any reason.

RETURNING CONDITIONS
- Items must be returned in their original condition, unworn, unaltered, unwashed, and with tags attached. Failure to meet these conditions may result in your return being sent back to you at an additional charge.

FULL-PRICED ITEMS
- Full priced items and pre-orders are eligible for exchange or store credit when returned within 7 days from the delivery date. Please note that shipping costs are non-refundable.

FINAL SALE ITEMS
- All marked down products are considered final sale and are not eligible for returns or refunds, with the exception of discount codes NEWCUSTOMER15 and BACKFORMORE10, as well as storewide sales. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

EARRINGS, SWIMWEAR & JEWELLERY
- Due to hygiene reasons, we cannot accept returns for earrings or swimwear.
- Shoes must be tried on soft surfaces before wearing, and must be returned in their original packaging without sole markings or scratches.

FAULTY RETURNS
- We sincerely hope you never receive a faulty item, but if you do, please contact us at hello@wearemindfulstore.com with photos, your order number, and details of the fault. We'll work with you to arrange a replacement or refund promptly, based on an assessment from the manufacturer.
- If the manufacturer confirms the fault, your refund will be processed within 2 weeks from the time we receive the item back.

HOW DO I ORGANISE A RETURN?

1. Email hello@wearemindfulstore.com with details of your return and for confirmation that your order is eligible. 

2. Post to:
KATHRYN BATTY
WE ARE MINDFUL
95 CRONULLA STREET
CRONULLA NSW 2230

Note: We Are Mindful is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

3. The shipping costs incurred for returning item/s to We Are Mindful will be at the customer's cost.

4. Once the item has been returned back to the store and accessed by a staff member, you will either receive a credit note or of an exchange, the new replacement item will be shipped out promptly.