Returns & Exchanges

We're committed to ensuring that you're thrilled with your online or in-store purchase from us! If you decide to change your mind for any reason, you can return your item to us if contact with us is made within 14 days and received back to us within 14 days (if an online purchase).

We provide exchange and store credit options only, with certain conditions applying:

RETURN PERIOD
You have 14 days from the date of delivery to return your item.

RETURNING CONDITIONS
- Items must be returned in their original condition, unworn, unaltered, unwashed, and with tags attached. Failure to meet these conditions may result in your return being sent back to you at an additional charge.

FULL-PRICED ITEMS
- Full priced items and pre-orders are eligible for exchange or store credit when returned within 14 days of purchase (in-store) or from the delivery date (online). Please note that shipping costs are non-refundable.

FINAL SALE ITEMS
- All marked down products are considered final sale and are not eligible for returns or refunds, with the exception of discount codes NEWCUSTOMER as well as storewide sales.
If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

EARRINGS, SWIMWEAR & JEWELLERY
- Due to hygiene reasons, we cannot accept returns for earrings or swimwear.
- Shoes must be tried on soft surfaces before wearing, and must be returned in their original packaging without sole markings or scratches.

FAULTY RETURNS
- We sincerely hope you never receive a faulty item, but if you do, please contact us at hello@wearemindfulstore.com with photos, your order number, and details of the fault. We'll work with you to arrange a replacement or refund promptly, based on an assessment from the manufacturer.
- If the manufacturer confirms the fault, your refund will be processed within 2 weeks from the time we receive the item back.

HOW DO I ORGANISE A RETURN?

1. Email hello@wearemindfulstore.com with details of your return and for confirmation that your order is eligible.

2. Post to:
KATHRYN BATTY
WE ARE MINDFUL
95 CRONULLA STREET
CRONULLA NSW 2230

Note: We Are Mindful is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

3. The shipping costs incurred for returning item/s to We Are Mindful will be at the customer's cost.

4. Once the item has been returned back to the store and accessed by a staff member, you will either receive a credit note or of an exchange, the new replacement item will be shipped out promptly.

The credit note has an expiry of 1 year.

Please note that you have 14 days to return the item to us. If the return is received outside this period, you will need to cover additional shipping costs to have the item sent back to you. This policy also applies if you return an order without prior email approval of eligibility.

CANCELLATION OF A LAY-BY

If you've chosen to purchase an item through lay-by, you're entering into an agreement with We Are Mindful. Should you wish to cancel your lay-by, a termination fee of 50% will be deducted from your refund. Any markdowns necessary for past-season stock will be additionally factored into this fee. Please note that under certain circumstances, you may not receive any refund and might be liable for an additional payment.