We Are Mindful will happily accommodate the following return options within 30 days of order placement, for items that are unworn, unwashed, unaltered with tags still attached and in the original packaging.

Please read the below carefully before placing your order to ensure you are informed when shopping with us. 

IN-STORE

We Are Mindful only offers exchanges or credit notes on goods due to change of mind.

Sale and permanently discounted items are purchases that are final.

ONLINE / PICK-UP IN STORE

We Are Mindful does offer exchanges, credit notes or refunds on goods due to change of mind. 

However, we encourage exchanges or credit notes as we are a small business and refunds can impact our day to day business

Sale and permanently discounted items are purchases that are final.

CONDITIONS

For Australian returns, all products will need to be returned within 30 days from the date of purchase. For International returns, all claims must be lodged within 21 days from date of shipping. 

The item/s must be in original condition (not have been worn, washed or altered), with all tags remaining in place.

Due to hygiene reasons jewellery may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note. 

Refunds will be issued excluding the original shipping cost and the same payment method as the initial purchase (cash, credit card, Paypal, Afterpay).  

HOW DO I ORGANISE A RETURN?

1. Email hello@wearemindfulstore.com with details of your return and for confirmation that your order is eligible. 

2. Post to:
KATHRYN BATTY
WE ARE MINDFUL
95 CRONULLA STREET
CRONULLA NSW 2230

Note: We Are Mindful is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

3. The shipping costs incurred for returning item/s to We Are Mindful for an exchange or refund will be at the customer's cost.

4. Once the item has been returned back to the store and accessed by a staff member, you will either be refunded or receive a credit note. If an exchange, the new replacement item will be shipped out promptly.

DAMAGED OR FAULTY ITEMS

For faulty garments please email hello@wearemindfulstore.com with imagery and all details so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. Alternatively, you can bring directly back into store for assessment.

You will need to return items with all tags in place. You will be compensated for postage in all faulty online return circumstances.  

We will assess the fault upon return of the garment and reserve the right to repair, replace or exchange. No refunds will be provided unless the item is no longer in stock.