Returns & Exchanges

At We Are Mindful, we want you to feel confident shopping with us both online and in store at our Cronulla boutique. If you change your mind for any reason, we are happy to offer exchanges or store credit on eligible items, subject to the conditions below.

Return Period

Items must be returned within 14 days of purchase for in store purchases, or within 14 days of delivery for online orders.

For online returns, contact must be made with our team within 14 days and the item must be received back to us within this timeframe.

Return Conditions

Returned items must be:

unworn
unwashed
unaltered
in original condition
with all tags attached

Items returned that do not meet these conditions may be sent back to the customer at an additional shipping cost.

Full Priced Items

Full priced clothing, gifts and lifestyle products, including pre orders, are eligible for exchange or store credit when returned within the approved return period.

Please note that original shipping costs are non refundable.

Final Sale Items

All marked down or sale items are considered final sale and are not eligible for returns, exchanges or refunds.

The exception to this includes purchases made using the NEWCUSTOMER discount code or approved storewide promotional sales.

If sale items are returned outside of these conditions, the parcel will be returned to the customer at an additional shipping cost.

Earrings, Swimwear & Jewellery

Due to hygiene reasons, we are unable to accept returns on:

earrings
swimwear
selected jewellery items

Shoes must be tried on indoors and returned in their original packaging without markings, scratches or damage to the soles.

Faulty Items

We sincerely hope you never receive a faulty item. If you believe your item is faulty, please contact our team at hello@wearemindfulstore.com with:

your order number
photos of the fault
a brief description of the issue

We will work with you to organise a replacement, repair or refund where appropriate, following assessment by the manufacturer.

Approved refunds for faulty items are typically processed within 2 weeks of the item being returned to us.

How To Organise A Return

Email hello@wearemindfulstore.com with your order details and reason for return to confirm eligibility.
Post your return to:

WE ARE MINDFUL
95 Cronulla Street
Cronulla NSW 2230

Return shipping costs are the responsibility of the customer unless the item is deemed faulty.

We recommend using a tracked postal service, as We Are Mindful cannot take responsibility for parcels lost in transit.

Once your return has been received and assessed by our team, you will receive either:

a store credit
or an exchange item sent out promptly

Store credits are valid for 12 months from the date issued.

Please note that returns received outside the approved timeframe, or without prior return approval, may be sent back to the customer at an additional shipping cost.

Lay By Terms

Lay by purchases require a 25% deposit to secure the item.

If a lay by is cancelled or not finalised within 30 days, We Are Mindful reserves the right to retain the 25% deposit and return the item to the shop floor.

If payments made exceed the required deposit amount, the remaining balance will be issued as store credit to your customer account.

Refunds are not available on cancelled lay by purchases.