Returns & Exchanges
Please keep in mind that the products you are buying are handmade and 100% natural so they can have variations from batch to batch. We strive to ensure your complete satisfaction with your purchase.
However, if you are unhappy with your purchase, please don’t hesitate to contact us at firstname.lastname@example.org
What is the We Are Mindful refund and returns policy?
We Are Mindful does offer exchanges, credit notes or refunds on goods due to change of mind. This excludes ceramics, sale and discounted items.
For Australian returns, all products will need to be returned within 30 days from the date of purchase. For International returns, all claims must be lodged within 21 days from date of shipping.
The item/s must be in original condition (not have been worn, washed or altered), with all tags remaining in place.
Due to hygiene reasons jewellery may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note.
Refunds will be issued excluding the original shipping cost and the same payment method as the initial purchase (cash, credit card, Paypal, Afterpay).
How do I organise a return?
1. Email email@example.com and we will allocate a returns authorisation (ra) number for you and provide you with all the details you need.
2. Post to:
WE ARE MINDFUL
95 CRONULLA STREET
CRONULLA NSW 2230
Note: We Are Mindful is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
3. The shipping costs incurred for returning item/s to We Are Mindful for an exchange or refund will be at the customer's cost.
What if my order arrives damaged or faulty?
For faulty garments please email firstname.lastname@example.org with imagery and all details so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. You will be compensated for postage in all faulty return circumstances.
We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.