Terms of Service

Last updated: August 2026

Welcome to We Are Mindful. These Terms of Service apply when you visit our website, make a purchase, or otherwise use our online services.

By using our website or placing an order, you agree to these terms.

About Us

This website is operated by We Are Mindful. Throughout the site, the terms “we”, “us” and “our” refer to We Are Mindful.

We reserve the right to update or change these Terms of Service from time to time. Any changes will take effect once published on our website.

Online Store

By placing an order through our website, you confirm that the information you provide is accurate and complete.

We reserve the right to refuse or cancel an order where reasonably necessary, including where there has been a pricing or inventory error, suspected fraudulent activity, or an item is no longer available.

If we cancel an order after payment has been made, you will receive a refund for the affected item or order.

Products & Availability

We do our best to display our products, colours, descriptions and images as accurately as possible. However, colours and appearance may vary depending on your screen or device.

All products are subject to availability. As we sell both online and through our physical store, occasionally an item may sell in-store before our online inventory has updated.

If an item you've ordered is unavailable, we'll contact you as soon as possible and arrange a refund or alternative where appropriate.

Pricing & Payment

All prices displayed on our Australian website are in Australian dollars (AUD) and include GST where applicable.

Prices, promotions and product availability may change without notice.

Payment must be received and authorised before an order is processed.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where necessary, cancel and refund the affected order.

Shipping & Delivery

Shipping costs and available delivery options are shown at checkout.

Delivery timeframes are estimates only and may vary depending on your location, the carrier and circumstances outside our control.

Once an order has been dispatched, delivery is managed by the relevant shipping provider. We are not responsible for delays caused by carriers or events outside our reasonable control, but we'll do our best to assist if something goes wrong.

Customers are responsible for providing a complete and accurate delivery address when placing an order. Additional shipping charges may apply if an order needs to be resent because incorrect delivery information was provided.

For international orders, customs duties, taxes and import charges may apply. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Returns & Exchanges

Returns and exchanges are handled in accordance with our Returns Policy and your rights under Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

Please refer to our Returns Policy for information about change-of-mind returns, exchanges and how to lodge a return.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order details.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.

Gift Cards & Promotional Codes

Gift cards, discount codes and promotional offers are subject to any additional conditions provided at the time of issue.

Unless otherwise stated, discount codes cannot be combined with other offers.

We reserve the right to cancel or refuse a promotional code where it has been used incorrectly, fraudulently or outside the stated terms of the promotion.

Website Use

You agree not to use our website for any unlawful purpose or in a way that could damage, disrupt or interfere with the website or another person's use of it.

You must not attempt to gain unauthorised access to our website, systems or customer information.

Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, branding and design elements, belongs to We Are Mindful or is used with permission.

Content from our website must not be reproduced, distributed or used commercially without our prior permission.

Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping providers and other platforms.

We are not responsible for the content, availability or practices of third-party websites or services that are outside our control.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

By using our website, you acknowledge that information may be processed by third-party providers where necessary to operate our online store, process payments, fulfil orders and provide our services.

Limitation of Liability

To the extent permitted by law, We Are Mindful will not be liable for indirect or consequential loss arising from your use of our website or services.

Nothing in these terms limits any rights or remedies available to you under Australian Consumer Law or any other law that cannot legally be excluded.

Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Contact

If you have any questions about these Terms of Service, please contact We Are Mindful using the contact details provided on our website.